Frequently Asked Questions
What security measures are in place?
As former owners of a concierge service, we've been doing this for years and handle security with the utmost attention. The entire ApartCheck team will sign confidentiality agreements and contracts before working with a client and entering the apartment. We store your keys in our company’s safe, and only employees of ApartCheck will have access to this safe. Each key is numbered to preserve confidentiality of the client. Once the apartment has been visited, they key will be returned to the safe immediately. If you have an alarm, only the checker assigned to your apartment will have this information.
Who will be checking my apartment and greeting my guests?
We have a trustworthy and reliable team of checkers & greeters who have been vetted, trained, and have full background checks.
Will the apartment check fall on the same day?
Yes, all checks will be performed on the same day of the week. The schedule will be pre-planned by our team and stuck to throughout the course of the year. Rescheduling a check will incur a fee.
What happens when you discover a problem in the property?
We will inform you about the problem immediately. If the problem is urgent, we will contact you immediately via phone or email. For other non-urgent issues we will notify you of these via the reports, or via email after a greeting or a check out.
We are here to resolve any apartment related issue whether it’s urgent or not, and we can do so at our standard hourly rate which can be found in “Our Services”. We have partnerships with some of the best and most efficient locksmiths, plumbers, contractors, electricians, and handy-men, and can call on them at any time when necessary.
How many keys do you need to manage rentals and/or perform regular apartment checks?
We would need 2 copies of your house key and fob (if applicable).
Do you offer mail checking services?
Yes we do. If you would like us to empty your mail box each time we go then we can leave the mail inside your apartment. Any mail that we open and requires additional work on our behalf, we will charge at our standard hourly rate.
Why choose ApartCheck?